Lowongan Kerja IT Support Engineer di PT Sampingan Mitra Indonesia (Staffinc Group) - Semarang

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PT Sampingan Mitra Indonesia (Staffinc Group) membuka lowongan kerja untuk posisi IT Support Engineer di Semarang. Lowongan ini dapat menjadi kesempatan bagi Anda yang memiliki pengalaman dan kualifikasi sesuai dengan persyaratan yang ditentukan perusahaan.

Jika Anda tertarik dengan posisi ini, simak informasi lengkap mengenai posisi, persyaratan, tugas dan tanggung jawab, lokasi kerja, serta cara melamar berikut.

Informasi Lowongan Kerja

Posisi: IT Support Engineer
Perusahaan: PT Sampingan Mitra Indonesia (Staffinc Group)
Lokasi: Semarang
Pendidikan: Minimum Diploma (D3) or Bachelor’s Degree (S1)
Jenis Kelamin: Tidak ditentukan
Usia: Tidak ditentukan
Pengalaman: 1–2 tahun atau fresh graduate dengan kemampuan teknis yang kuat
Status Lowongan: Aktif

Persyaratan

• Minimum Diploma (D3) or Bachelor’s Degree (S1) in Information Technology, Information Systems, Computer Science, or a related technology discipline
• Minimum 1–2 years of working experience as an IT Support Specialist or similar technical role; fresh graduates with strong technical skills are also welcome to apply.
• Intermediate to advanced hardware diagnostics (Windows & macOS).
• Basic to intermediate familiarity with network connectivity troubleshooting (LAN/Wi-Fi environments); professional network certifications (e.g., CCNA) are a strong plus.
• Strong corporate communication, analytical, and proactive problem-solving skills, with a service-oriented mindset and a willingness to be based full-time in Semarang.
• Experience in vendor interaction or IT asset management is preferred but not mandatory.

Deskripsi Pekerjaan

• Advanced Technical Support & Troubleshooting: Deliver end to end advanced technical support, including troubleshooting hardware malfunctions, operating system issues (Windows & macOS), helping to resolve corporate applications issues by escalating it to the responsible teams, and assisting with regional network connectivity (LAN/Wi-Fi). This includes preparing and provisioning work devices for employees, as well as managing and maintaining office facility systems such as CCTV and access door systems.
• Local Asset Management & Logistics: Take full responsibility for IT logistical administration within the regional scope, including local inventory logging, asset labeling, executing periodic physical asset audit and compiling asset report to the central IT division.
• Vendor Management & Local Escalation: Act as the primary local point of contact for managing regional Internet Service Provider (ISP) performance and hardware maintenance vendors, ensuring adherence to agreed Service Level Agreements (SLAs).
• Network Infrastructure Support : Provide on-site assistance for the central networking team by performing basic physical checks, cable management, and device power cycles without being responsible for system setup, configuration, or architectural deployment.
• Documentation & Reporting: Prepare technical documentation to streamline regional incident resolution.
• Incident Ticket Logging: Proactively log, track, and accurately document all user technical incident within the internal ticketing platform, ensuring routine ticket are resolved swiftly or properly prepared for escalation to the central IT division.

Bagi Anda yang memenuhi persyaratan dan tertarik dengan posisi IT Support Engineer di PT Sampingan Mitra Indonesia (Staffinc Group), silakan melakukan pendaftaran melalui tombol berikut:

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